Ephibian offers monitoring and support services to ensure our customer's solution functions at its highest level. We use our customized toolset to monitor and manage every aspect of your system, which allow our engineers - and clients - to analyze how it is performing.

We have software in place to monitor and manage communication devices, processing platforms, applications, and databases. We know right away when a fault occurs or is about to occur.

Our toolset contains customized scripts that automatically correct most problems without human intervention. If the auto correction does not solve the problem, the system automatically notifies the network, system and database administrators so they can take immediate action.

Whatever the problem, a trouble ticket is automatically logged and available to view through our extranet so clients always have up-to-the-minute information. These fault and performance management systems were built based on our experience building similar systems for the U.S. Army and Department of Defense.